Privacy Policy

Effective Date: December 15, 2024
At AsiaIsOne Limited, we are committed to safeguarding your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the information we collect, how it is used, and the measures we take to protect your privacy. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect
We collect the following types of information:
Personal Information: When you book a tour, contact us, or sign up for our newsletter, we may collect personal details such as your name, email address, phone number, passport details (if required for bookings), and payment information.
Usage Data: We may collect data on how you interact with our website, including browsing behavior, pages visited, time spent on the site, and IP addresses. This helps us improve our services and website functionality.
Cookies and Tracking Technologies: Our website uses cookies and similar technologies to enhance user experience and gather data about site performance. You can control your cookie preferences through your browser settings.

2. How We Use Your Information
We use your information for the following purposes:
To Process Bookings: Your personal details are essential for managing tour reservations, completing payments, and ensuring a smooth travel experience.
To Provide Customized Experiences: We analyze user preferences and behavior to offer personalized recommendations and enhance your interaction with our website.
To Communicate with You: This includes sending booking confirmations, promotional materials, updates about your tours, or policy changes.
To Fulfill Legal Obligations: We may process your data to comply with applicable laws, and regulations, or enforce our Terms and Conditions.

3. Data Protection and Security
We implement robust security measures to protect your data:
Encryption: Sensitive information, including payment data, is encrypted during transmission using Secure Socket Layer (SSL) technology.
Access Control: Personal data access is restricted to authorized personnel who require it for operational purposes.
Regular Audits: We periodically review our data security practices to maintain compliance with legal and industry standards.

4. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information under the following circumstances:
Service Providers: Your data may be shared with trusted third-party vendors who assist us with payment processing, booking management, or technical support. These parties are contractually obligated to protect your data.
Legal and Compliance: We may disclose your information if required by law, to respond to legal processes, or to protect our rights and interests.

5. Your Rights and Choices
Under applicable laws, you have the following rights regarding your data:
Access: Request a copy of the information we hold about you.
Correction: Update or correct inaccuracies in your personal details.
Deletion: Request the deletion of your data where legally permissible.
Marketing Opt-Out: Unsubscribe from promotional communications by following the instructions in the email or contacting us directly at [email protected].
Do Not Track Signals: Some browsers offer “Do Not Track” signals. While we strive to respect such signals, our site may not respond to all of them due to technical limitations.

6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory obligations.

7. International Transfers
If you are located outside of the United States, please be aware that your personal information may be transferred to and processed in the United States or other countries with different data protection laws. By using our website and services, you consent to these transfers.

8. Third-Party Links and Services
We may share your information with third-party service providers to facilitate our operations. These include:
Payment Processors: Companies that process payments for bookings and other services.
Email Marketing Services: Providers who help us send newsletters or promotional emails.
Customer Support Services: Platforms we use for customer service or ticketing systems.
We require all third-party service providers to implement adequate security measures and comply with relevant data protection laws.

9. Enhanced Data Security Measures
We implement a variety of security measures to ensure the protection of your personal data, including:
Encryption: We use end-to-end encryption for sensitive data during transmission and storage.
Multi-Factor Authentication (MFA): Employees who access personal data are required to use MFA to secure login processes.
Regular Security Audits: We perform periodic audits of our data security practices to ensure compliance with the latest standards and regulations.

10. Additional Rights for California Residents (CCPA)
If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA):
Right to Know: You can request information about the categories of personal data we collect and the purposes for which we use it.
Right to Delete: You can request that we delete your personal data, subject to certain exceptions.
Right to Opt-Out: You can opt-out of the sale of your personal information, though we do not sell personal data to third parties.
For more information or to exercise your rights, please contact us at [email protected].

11. Data Breach Notification
In the event of a data breach that compromises your personal information, we will notify you promptly in accordance with applicable laws. Our notification will include details on what information was compromised, the steps we are taking to address the breach, and how you can protect yourself.

12. Children's Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of any such data, we will take steps to delete it.

13. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised date. Significant changes may also be communicated directly to you.

14. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your data, please contact us:

Email: [email protected]
Address: 242 Broome St, Manhattan, NY 10002
Phone: +1 212-440-2668
By using our website, you confirm that you have read, understood, and agree to the terms of this Privacy Policy.