Refund Policy

At AsiaIsOne Limited, we strive to ensure that your travel experience is seamless and enjoyable. However, we understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the conditions under which we process refunds, as well as the steps you need to follow to request one.

1. Eligibility for Refunds
Refunds are available in the following circumstances:

Tour Cancellation by AsiaIsOne: If we cancel or reschedule a tour, you will be entitled to a full refund. We will notify you of any changes as soon as possible and provide you with alternative options.
Booking Errors: If there is an error in your booking that was made on our part (such as a duplicate charge or incorrect payment processing), you are entitled to a full refund.
Refunds are not available for the following:

Cancellation by the Customer: If you cancel your booking, please refer to our cancellation policy below.
Non-Refundable Fees: Certain fees, such as processing or administrative charges, may not be refundable.
Changes to Travel Plans: Refunds are not available for changes to your itinerary or travel dates once the booking has been confirmed.
2. Cancellation Policy
If you need to cancel your booking, please do so in accordance with the following terms:

More than 30 days before departure: You will receive a full refund minus any non-refundable administrative or processing fees.
Between 15 to 30 days before departure: You will receive a partial refund, typically 50% of the total booking amount.
Less than 15 days before departure: No refund will be issued for cancellations made within 15 days of the tour departure date.
Please note that refunds are not applicable if the customer cancels due to reasons outside of our control (e.g., personal emergencies, travel restrictions, or inclement weather).

3. How to Request a Refund
To request a refund, please follow these steps:

Contact Us: Send an email to [email protected] with your booking reference number, name, and reason for the refund request.
Processing Time: Refunds are typically processed within 7-14 business days after we receive your request. The refund will be issued to the original payment method used for booking.
Confirmation: You will receive an email confirmation once your refund has been processed.
4. Refunds for Group or Custom Tours
For custom tours or group bookings, specific terms and conditions may apply. Please contact us for more details and to discuss your individual refund options.

5. Refunds for Payment Processing Fees
Please note that payment processing fees (such as credit card fees) may not be refundable in the event of a cancellation or refund request.

6. Changes to This Refund Policy
AsiaIsOne Limited reserves the right to modify or update this Refund Policy at any time. Any changes to the policy will be posted on our website, and we will notify you of significant updates via email. By continuing to use our services after such changes, you agree to the updated Refund Policy.

7. Contact Us
If you have any questions regarding this Refund Policy or need assistance with your refund request, please contact us:

Email: [email protected]
Address: 242 Broome St, Manhattan, NY 10002
Phone: +1 212-440-2668
We are here to assist you and ensure that your experience with AsiaIsOne is as smooth as possible.